InservHosting.com (hereafter referred to as InservHosting, we, us, or our) is committed to delivering top-quality service to our customers (hereafter referred to as Customer, you, or your) while adhering to our legal and ethical responsibilities. To achieve this, we have outlined our Acceptable Use Policy (AUP) below. This AUP is incorporated into our Terms of Service (TOS) and any other agreements we have with you by this reference. Terms not defined in this AUP have the meanings assigned to them in your agreement with us (TOS).

We reserve the right to modify this AUP at any time. You will be notified of any changes via the email address registered with us, and a notice will be posted in your Client Portal. If a change significantly affects your use of the Services, you may terminate the affected Services without penalty.

Failure to comply with the terms of this AUP may result in immediate account suspension or termination, sometimes without notice, and forfeiture of any fees paid. Due to the evolving nature of the Internet, it is impossible to list all possible unacceptable uses of the Services in this AUP. We reserve the right to determine, at our sole discretion, what constitutes unacceptable activities.
It is your responsibility to ensure that your End Users comply with the terms of this AUP. Failure to do so is considered a violation of this AUP.
To report suspected abuses or any violations of these policies, please contact our abuse department at https://www.inservhosting.com/abuse-report/.

The AUP is divided into three sections:

A. Provisions for All Customers
B. Provisions for Shared Hosting Customers Only
C. Provisions for Dedicated and Cloud VPS Customers Only

A. Provisions for All Customers

• Obscene speech
• Promoting violence or injury
• Using defamatory, threatening, or abusive language
• Gambling or similar activities, such as High Yield Investment Programs (HYIP), Ponzi schemes, or pyramid schemes
• Online pharmacies
• Violations of national or international export control laws
• Violations of others intellectual property rights
• Forging, misrepresenting, omitting, or deleting message headers, return mailing information, or internet protocol addresses to conceal or misidentify the origin of a message
• Creating or sending Internet viruses, worms, or Trojan horses, flood or mail bombs, or engaging in denial of service attacks
• Hacking, subverting, or assisting others in subverting the security or integrity of InservHosting’s services or systems
• Acting in any manner that might subject us to unfavorable regulatory action, liability, or adversely affect our public image, reputation, or goodwill, as determined by us in our sole and exclusive discretion
• Soliciting the performance of any illegal activity, even if the activity itself is not performed
• Directly facilitating the violation of a law or regulation and/or instructing others in prohibited activities

2. Unsolicited Commercial Email & Material – SPAM

The only email marketing activities allowed under this AUP are those compliant with the CAN-SPAM Act. We strongly encourage you to familiarize yourself with this act before engaging in any email marketing activities using our services. Please note that activities permitted under the CAN-SPAM Act can still be violations of this AUP for other reasons, and may result in immediate suspension or termination of your account, without notice, as determined by us in our sole discretion.

Spam is strictly prohibited under this AUP. Violations of our spam policy shall result in a minimum ₹ 20,000 fine and possible termination and/or suspension of your account or Services. We reserve the right to determine, in our sole discretion, what constitutes a violation of this spam policy. Examples include:

• Unsolicited or unauthorized advertising and promotional materials such as “junk mail,” “instant messaging,” “chain letters,” or “pyramid schemes”.
• An electronic message is considered “spam” if: (1) the recipient’s personal identity and context are irrelevant because the message is equally applicable to many other potential recipients; AND (2) the recipient has not verifiably granted deliberate, explicit, and still-revocable permission for it to be sent; AND (3) the transmission and reception
  of the message appears to the recipient to give a disproportionate benefit to the sender.
• Sending Unsolicited Bulk Email (UBE) from another service provider that advertises a website, email address, or utilizes any resource hosted on InservHosting’s servers is also prohibited. All bulk emails must be solicited, meaning that the sender has an existing and provable relationship with the email recipient, and the recipient has not requested not to receive future mailings from the sender. Documentation of the relationship between the sender and the recipient must be made available to InservHosting upon request. InservHosting accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.

Operating an account on behalf of, or in connection with, or reselling any service to persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org is also prohibited.

3. Security

This AUP also prohibits any actions that compromise our system and/or network security, the security of our customers, and the security of the Internet generally. We reserve the right to immediately suspend or terminate your account, without notice, as a result of such actions by you or your End Users. You may also be exposed to criminal and civil liability based on your actions. Examples of such actions include, but are not limited to:

• Unauthorized access, use, probe, or scan of a system’s security or authentication measures, data, or traffic
• Interference with service to any user, host, or network, including, without limitation, mail bombing, flooding, deliberate attempts to overload a system, and broadcast attacks
• Forging any TCP-IP packet header or any part of the header information in an email or a newsgroup posting

You acknowledge that the Internet can be an insecure environment and are responsible for ensuring the security of your data, passwords, username, and confidential information.

4. Prohibited Use

You and your End Users shall not use our services or any related system or network in a manner, or in order to host, store, transmit, distribute or publish content, materials or works, that infringe or violate the intellectual property rights of others, including but not limited to copyright, trademark, trade secret, and patent rights. Additionally, you and your End Users shall not use our services to violate the recognized rights of others, including acts that defame, harass, abuse, or threaten others.

5. Child Pornography, Child Erotica, and Bestiality

Use of the Services to disseminate or display images such as child pornography, child erotica, and/or bestiality is strictly prohibited. We will immediately terminate the accounts of any customers and/or End Users using the Services in this manner and report them as required by law, without prior notice.

6. Violations of National and International Export Control Laws

Use of the services by you and/or your End Users is governed by national and international export control laws. These laws apply regardless of whether you and/or your End User actually reside.

7. IP Addresses

The IP Addresses are the numbers that we may be assigned to you for using our services over the internet and we reserve the right to change these numbers. These addresses may not be assigned or transferred and are recycled upon termination of the services.

8. Customer’s Responsibilities

You are responsible for ensuring that materials disseminated or posted using our services comply with this AUP and relevant laws, including materials posted by third parties. We do not review, edit, censor, or take responsibility for any information customers or End Users may create. Therefore, we cannot accept any responsibility from customers, users of our services through third parties, or third parties, for inaccurate, unsuitable, offensive, or illegal content or transactions.

Use of our service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use of the services. Customers agree that they have the knowledge and skills necessary to properly use the Services. It is not our responsibility to provide such knowledge or customer support outside the scope of the services.

10. Disclosure to Law Enforcement

Occasionally, we may be required by law to submit customer information to others, including law enforcement.

We will cooperate with law enforcement in the investigation of suspected criminal activity. If we suspect you or your End User are engaging in illegal activity, we may terminate your service or the services of your End User, without notice, and, if appropriate, forward the information to the appropriate authorities.

11. Other Abuse

The way our services are used and misused can evolve over time. If we determine that your use of our services hinders our ability to serve other customers, potentially exposes us to liability, exceeds the intended purpose of the product, demonstrates a lack of understanding of how to use the services, or involves mistreatment of our support staff, we reserve the right to terminate your account.

12. Contact Information

From time to time, we may need to contact you via email about matters such as billing, service updates, changes, and network modifications. It is your responsibility to provide us with a valid, regularly monitored email address and to inform us of any changes to your account or contact details. We are not responsible for any miscommunications that occur due to your failure to provide accurate contact information.

B. Provisions for Shared Hosting Customers Only

The provisions in this section also apply to all customers using shared hosting accounts. You must limit your use of shared hosting services to directly serving web content via the HTTP protocol. Misuse of these services includes, but is not limited to, activities such as scientific, grid, or distributed computing, data warehousing, backup storage, and excessive bandwidth consumption. We have the sole discretion to determine what constitutes misuse of shared hosting services. If you are uncertain whether a particular application is suitable for shared hosting, you should consult us before using the services in that manner.

If a customer uses an excessive amount of server resources, such as CPU time, memory, or network resources, they must either pay for a dedicated or semi-dedicated server, depending on their resource needs, or reduce their usage to an acceptable level. Our Resource Abuse Policy defines these standards, and we alone will decide what constitutes high versus acceptable server usage.

Shared hosting accounts are for use only by the customer and cannot be transferred to others. You are not allowed to sell, lease, or assign your connection or parts of it to anyone not listed in our records. However, allowing FTP access and hosting websites for End Users does not violate this Acceptable Use Policy.

Shared web hosting accounts are not intended for distributing software or multimedia products. If you wish to distribute such files, you need to contact us for permission. These accounts should also not be used to store or distribute an excessive amount of multimedia files, which are defined as graphics, audio, and video files. An excessive amount is considered when multimedia file storage exceeds 70% of the total disk space usage in terms of either size or number of files.

We do not permit chat rooms on our shared hosting environments. Additionally, running proxy servers or scripts, torrent trackers, or torrent clients is not allowed on our shared or reseller hosting servers, and we will not install or register any third-party DLLs, EXEs, or software on these servers.

C. Provisions for Dedicated Sever and Cloud VPS Customers Only

These provisions also apply to all customers using Dedicated and VPS accounts. You are fully responsible for any security breaches that occur on the servers you control. If your server is used to attack another server or system, it will be shut down, and an investigation will be conducted immediately to determine the cause or source of the attack. In such cases, you will be responsible for covering the costs to repair any damage to your server and any other requirements affected by the security breach.

You are not permitted to engage in activities that involve monitoring Internet traffic other than your own. This means you cannot monitor our Internet traffic or the Internet traffic of any other entity.

D. Other Uses

1. Background Running Programs

Background running programs, such as IRC bots, eggdrop, BitchX, XiRCON, or any other software that disrupts normal server operations, are not allowed.

2. IRC Bots

Operating IRC servers, IRC bots, or IRC shells on our network is not allowed.

3. Domain Names

We will take the necessary steps to register domain names for you upon request. However, you are responsible for renewing your own domain names. We are not liable if you fail to renew them. If we registered your domain name, you must monitor it and take the appropriate steps to renew it before it expires. We will only handle renewals if you submit a helpdesk ticket at least 7 days before the expiration date.