Resource Abuse Policy (RAP)

InservHosting Resource Abuse Policy (Published on 01/10/2024).

1. Coverage

This Resource Abuse Policy (RAP) applies if InservHosting (referred to as InservHosting, we, us, or our) is providing you with services and your account is in good standing. Any terms not specifically defined in this RAP have the same meaning as those in your agreement with InservHosting.

2. Resource Usage

Websites on our shared servers that consume a significant amount of server resources, such as CPU, memory, or network capacity, will be offered the option to upgrade to a dedicated server. Misuse or abuse of shared system resources is a serious issue. Since shared server accounts must share resources with others, we limit the CPU and memory usage of each account.

If you have any questions about our resource abuse policy, please contact our support department by submitting a ticket.

3. Average Server Resource Limits

Memory usage per domain, file, or application may not exceed above 10%.
CPU usage per domain, file, or application must not exceed 20%.
The number of Apache connections may not exceed above 30 connections.
MySQL user connections may not exceed above 15 connections.
Each domain is allowed to send a maximum of 350 emails per hour.

Exceptions to these limits may be made at the time abuse is detected. Various combinations of resource usage can cause problems, and there may be other special cases. If a server becomes unstable due to an account, we reserve the right to suspend that account to ensure normal server operation. If resource usage continues to increase, we recommend upgrading to a dedicated server to support the website’s growth without restrictions.

4. Suspensions

If your website is suspended for excessive resource usage (that cannot be resolved by altering or removing a script) and you decide not to upgrade to a dedicated server, we will only lift the suspension within 24-48 hours. This delay helps reduce traffic to the high-usage site and prevent further issues. A backup of your files will be provided, or you will receive FTP/cPanel access for a limited period. For questions about our resource abuse policy, please contact our support team by submitting a ticket.

5. Inodes

Shared hosting accounts must not have an excessive number of inodes. Accounts with more than 100,000 inodes may be removed from our backup system to prevent overload. Accounts with over 250,000 inodes risk suspension. A warning will be issued, and if no action is taken to address the issue, the account may be suspended. Every file on the account, including emails and website content, counts as one inode.

6. Cron

We allow customers to set up cron jobs for automated tasks. However, if cron jobs are scheduled so frequently that they take more than half the time to complete before the next run or are set to run more often than every 10 minutes, this is considered abuse of the cron system. Any automated process that excessively consumes resources and impacts server stability may be disabled at our discretion.

7. VPS services

InservHosting.com reserves the right to suspend any VPS account that is causing the main hardware node to crash, without prior notice. If a VPS account is suspended for this reason, InservHosting will send an abuse notice to the account holder.